Account Management and Customer Success Team

The sales team is the primary contact point for our clients

Jonathan Chapman

Sales Manager

Jon is an account management specialist with a strong background in managing large global accounts within marketing services and events industries. He previously worked with a range of businesses in multiple industries, creating creative and engaging experiences for their target markets. Jon has experience with both long-term retained and new accounts, and has fostered close business relationships with customers to provide the best possible service while consistently exceeding client expectation and business goals.

Emma Hoare

Account Manager

    Emma joined CCS Insight in late 2021 and has a background in marketing, events, social media management and PR. Prior to joining the team, Emma was part of the awards department at Cannes Lions International Festival of Creativity, managing the accounts of clients such as Netflix, Spotify, Oppo and Epic Games. They have also worked as account manager for several central London PR agencies, handling press releases, social media accounts and events coverage for several high-profile clients. They hold a BA in Film and Television Production from the University of West London.

    Rose Nnamudi

    Business Operations & Projects Coordinator

    Rosemary is a creative professional with 10 years’ of B2B and B2C customer service and support experience gained through various channels of work. In her previous role, she acquired extensive compliance, system and process understanding that allowed her to excel and win several awards.


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