Google’s New Vision for G Suite

With new unified experience, Google takes the fight to Microsoft

Earlier this month, Google Cloud revealed its new vision for G Suite, marking the next major step in the company’s challenge to Microsoft in the business collaboration and communications space. Adoption of G Suite has been growing steadily, if stealthily, in the past few years, with 6 million businesses now using the platform, alongside 120 million users of G Suite for Education. However, despite competing in this market for almost 15 years, it has largely struggled to make a significant dent in Microsoft’s domination of the space. Now though, Google is determined to change that.

A New Focus on G Suite Strategy and Investment


Over the past year or so, Google has been ramping up investment in its collaboration tools, both in product development but also in product marketing and strategy. And, not surprisingly, this has quickened with the health crisis, as G Suite plays a central role in helping organizations to shift to remote working. We’ve seen Google Meet, its video conferencing tool, become a central piece in G Suite’s armoury, with Google announcing in April that it would be made free for everyone.

However, Gmail has remained the cornerstone of G Suite adoption, and that’s why the e-mail client is pivotal in Google’s new strategy. Gmail will become “the new home for work” within G Suite, at the heart of Google’s vision for a more integrated, unified and seamless experience that reduces the context switching between different collaborative features and brings e-mail, chat and meetings into a single experience.

A New, Unified Experience, Couched in Gmail


For existing users of Gmail in G Suite, this may not come as too much of a surprise. In recent weeks Google has been gradually blurring the lines between the apps within the suite, integrating Meet and Chat features into the Gmail web experience. The new announcement formalizes this approach, and sees Chat (and Rooms, its chatroom function) and Meet gain parity with Mail in the web-based interface, as well as an update to the Gmail mobile app that provides tabs for Mail, Chat, Rooms and Meet.

Chat Rooms also receive a promotion in this release, becoming more of a project-orientated experience that incorporates shared files and tasks, and moving this feature into more direct competition with tools such as Slack and Microsoft Teams.

The key, though, is that Google is actively breaking down the boundaries between these apps, making it easier for users’ workflows to move seamlessly from one type of interaction or activity to another, without having to switch apps. For example, you can create a chatroom from an e-mail, create a task from an e-mail or a chat message, or join a video call from a chat.

Not Just Unifying Communications


Most interesting, perhaps, is that it’s not just the communications-orientated tools in G Suite that are part of this vision; the Google Docs, Sheets and Slides productivity tools are also being integrated into this streamlined experience, for example enabling document editing side-by-side with chat, while also having a video call overlaid. It’s this overlayering that is particularly unusual, allowing multiple modes of collaboration in a single, flexible experience.

It’s still early days for this new, reimagined G Suite, and we can expect to see many more enhancements announced in the coming weeks and months. Of course, the danger with this type of all-in-one experience is that it becomes cluttered, or hard for users to work out how to do things. However, first impressions indicate that Google is doing a great job here, integrating features based on users’ workflows, rather than trying to cram everything into a single view.

Signposting Google’s Collaboration Ambitions


Google prides itself on the user-centric, collaborative nature of its G Suite apps, and its customers often talk about the impact that using G Suite has on the way people collaborate: the tools naturally encourage employees to be more interactive and open in the way they work. However, it’s never managed to achieve the same level of usage for the 19 other apps in the suite as it has for Gmail. Google Drive, and now also Meet, are clearly making headway, but the feeling that apps live in their own siloes has to a large extent hamstrung its adoption efforts.

This new vision and strategy are clearly Google’s way to solve the problem, and paired with a noticeable step-up in its marketing and promotion of G Suite, the company is determined to become a more prominent player, reclaiming its innovative status in what is rapidly becoming a hotly contested market opportunity.

A version of this article was originally published by No Jitter on 21 July 2020.