The Covid-19 pandemic has instigated a rapid move to remote working, calling for workforce automation and online collaboration. Fault lines have been exposed within the IT estates and strategies of organisations looking to swiftly transition to new modes of operation.

The pressure to fast-track the transition amplifies the potential for “knee-jerk” decisions that could constrain long-term operations, introduce unwarranted risks, limit opportunities and deliver diminished returns.

But what proven steps can organizations take to maximize their ability to adapt and grow when circumstances change rapidly? CCS Insight’s Bola Rotibi and IBM’s Simon Greig explore the essential attributes for sustainable, modern IT operations.

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