Career opportunities at CCS Insight

Principal Analyst, Enterprise Artificial Intelligence

Location: UK; flexible mix of working from home and in our office in central London.

CCS Insight is looking to fill the role of Principal Analyst, Enterprise Artificial Intelligence.

CCS Insight’s team of renowned analysts conducts, writes and presents research in many fields of consumer and business technology, analysing market trends and advising clients on product and market strategy. We are recognised as defining and shaping the markets that we cover and for the advice we give our clients to enable their commercial success.

As CCS Insight’s lead analyst for enterprise AI, you will have the opportunity to contribute to a fast-evolving and far-reaching area of technology, and to shape our organisation’s research in this important field. In this role, you will be focussed on identifying future trends and themes affecting AI and machine learning; you will produce unique content and work on exciting consulting engagements for many of the world’s leading technology firms.

The successful candidate will:

Research and Analysis

  • Conduct regular research on the enterprise AI sector, working independently in a dispersed team
  • Engage in briefings with key technology suppliers and attend physical and virtual events focussed on cloud, data, analytics and AI
  • Create and produce a regular series of insightful research reports covering vendor strategies and industry trends that are shaping the enterprise AI market, using primary and secondary research to meet publishing schedules
  • Create and deliver presentations, webinars and strategy sessions on the enterprise AI market to clients, at client events and at external conferences
  • Be responsible for answering client enquiries and ensuring their needs are met
  • Manage and provide input into the production of our two annual polls of the business world: Employee Workplace Technology Survey and Senior Leadership IT Investment Survey
  • Provide input into other CCS Insight reports as required, including quarterly Instant Insights on financial results announcements, as well as our annual predictions
  • Collaborate with fellow analysts to shape the overall research agenda for enterprise AI
  • Contribute to various consulting projects in CCS Insight’s enterprise research streams, such as white papers, client surveys and presentations

Sales and Marketing

  • Enhance awareness and knowledge of CCS Insight’s research, including working with major media and PR to cement a reputation as a thought leader in the field
  • Provide input and suggestions for research and marketing plans and identify new trends and topics to be covered in future research
  • Help CCS Insight’s executive team and sales organization with research planning and schedules
  • Participate in the sales process by providing information on contract renewals, customer requirements and enquiry usage

We are seeking a highly motivated and collaborative individual with a passion for AI and strong analytical, writing and presentation skills. A good mix of research and interpersonal abilities is also important, as is the capacity to describe complex ideas and technology concepts in a straightforward way. The successful candidate will have a desire to learn about the future of business and AI technology, and will be able to work effectively in a diverse team of analysts and subject matter experts.

Specific requirements include:

  • University degree in a subject that demonstrates analytical skills and an ability to learn fast
  • Five-plus years of relevant technology industry experience, including prior experience in an industry analyst role
  • The ability to present with confidence to senior leaders in technology firms as well as to IT professionals in organisations of all sizes
  • Industry knowledge of the AI sector
  • Strong collaboration and communication skills, including with customers
  • Experience with Microsoft Office and other productivity tools

Please submit your CV and covering letter to Jo Oldham, VP Human Resources ( No agencies please.

Market Analyst, Telecoms

Location: UK; flexible mix of working from home and in our office in central London.

CCS Insight, a fast-growing company that provides market analysis and insights to major global technology companies, is looking for an experienced market analyst to join its growing team of renowned experts in its core area of focus — telecoms.

The role’s main responsibility is to support the company’s market research and tracking programmes — to collect, analyse and produce insightful and original market insight and data that are delivered to clients in reports and presentations. Topic coverage will include mobile phones, smart wearables, virtual and augmented reality, telecom infrastructure and services, 5G networks and more. In addition, the role includes ownership of some monthly reporting.

The successful candidate will work with some of the best-known, most innovative and most successful tech companies in the world and will influence their thinking about the future of the market. You will present your insights to small and large audiences at all levels, including senior executives.

You will be working with detailed market databases, market models and data trackers, so a confident approach to data is essential.

Role and Responsibilities

  • Collection of primary and secondary research information, including sensitive and original data and insights.
  • Analysis of unstructured and disparate information to form sensible and structured market information and commentary.
  • Preparation of high-quality blogs, reports and presentations.
  • Answering client queries and questions.
  • Presenting to clients via video call and in person.

You will work very closely with our Vice President of Market Tracking, but will also be expected to collaborate on specific forecasts or other projects with other analysts who are experts on the subject. This will give you an opportunity to work with and learn from our team of experienced analysts.

Required Skills

  • High numeracy and exceptional analytical skills. You must enjoy working with numbers, be able to interpret their meaning, find relations between them, spot trends and inconsistencies with ease, and have excellent attention to detail.
  • Ability to work independently and collaboratively. You are capable of working independently, with minimal supervision, and enjoy owning your work, but you are also great at working collaboratively with people from various backgrounds.
  • You enjoy sharing your knowledge, insights and opinions with colleagues and clients, and you can tell a story from a set of numbers.
  • Attention to detail and quality.
  • Proven ability to develop a network of senior and relevant contacts to support the wider research and sales effort.
  • Excellent communication skills including on the telephone.
  • Good project management skills.

  • A university degree in a subject that demonstrates your numerical skills and your ability to learn fast.
  • Two to three years’ relevant experience that can demonstrate the skills above.

We are looking for a bright individual who is curious about technology markets, and has the drive to learn and become an expert in a fast-paced industry where change is constant.

Any of the following is an advantage, but the successful candidate does not have to display all these attributes:

  • Knowledge of the technology industry.
  • Experience in market analysis, market research or forecasting: for example, from an internal insights team in a company from any industry; an analyst company; a market research agency or a consultancy.
  • Experience in financial analysis and modelling.
  • Advanced skills in Excel and PowerPoint.
  • Working knowledge of Power BI or other data-handling software.

If you think you have the skills we are looking for, and are excited about this opportunity to join us, please send your CV and a cover letter explaining your interest in this job to No agencies please.

The successful candidate must have the right to work in the UK and be based within commuting distance of London.

Graduate Trainee Analyst

Reporting to: Principal Analyst, Enterprise
Location: Remote UK, and office in King’s Cross, London


CCS Insight is a specialist market intelligence and research firm that provides its customers with tailored advice that helps them make sense of the connected world and simplify their complex business decisions.

The company has carefully assembled a team of the world’s leading analysts, enabling it to offer unrivalled expertise in mobile devices, wearables, augmented and virtual reality, 5G networks, workplace transformation, artificial intelligence, software development and delivery, the connected home, network operators and the Internet of things, among other areas.

Our Enterprise practice focusses on the challenges facing executives in every industry as they get to grips with how to use technology to transform, modernize and future-proof their business. We help technology suppliers and service providers understand the market, their competition and how to best position their solutions to meet the needs of business buyers and their workforces, and provide practical and strategic insight to help those buyers make sense of the technology landscape.

CCS Insight’s products and services span four main areas:

  • Research and analysis — including quantitative research (such as market forecasts and surveys of technology buyers and users) and qualitative research (such as analysis of major industry events, technology suppliers and emerging market trends), delivered as written reports, blog posts and presentations.
  • Consulting services — producing custom research projects for clients, such as bespoke surveys or competitor analysis.
  • Marketing services — helping clients articulate or amplify their marketing messages through market education papers, presentations or blogs, for example.
  • Events — notably our annual Predictions event

We partner with our clients in several ways, helping them to:

  • Predict market trends and identify alternative futures
  • Recognize the potential of emerging technologies
  • Capture and analyse the competitive landscape
  • Understand buyer behaviours and attitudes
  • Develop market-positioning strategies
  • Navigate commercial concerns about bringing technologies to market

CCS Insight is recognized for its analysts’ influence with industry leaders and the media. The most innovative technology companies and global brands rely on us when they need insight into industry complexity to enable their commercial success.

Job Overview

This graduate position will provide you with the skills and experience to become a respected technology industry analyst, creating a foundation from which you can shape your analyst career within CCS Insight and build your own personal profile in the industry.

Working as part of a small and dynamic team of industry analysts with expertise spanning the technology industry, you will benefit from on-the-job training and extensive mentoring from our highly experienced principal analysts, and learn how to confidently communicate complex ideas in ways that resonate with different audiences.

You will contribute directly to our research programme from the outset, interacting with clients and helping present our research, with the opportunity to develop your own area of technology expertise within the Enterprise research practice. Based remotely but with access to our London office, the role requires a balance of independent working with strong collaboration and team working, as well as an appetite and enthusiasm for continuous learning and personal development.

Role and Responsibilities

Activities and responsibilities of the graduate trainee analyst role include:

  • Attending technology supplier briefings and industry events (in person and online)
  • Carrying out desk-based research into key industry trends
  • Supporting the preparation of research reports, blogs and white papers on specific topics
  • Supporting quantitative survey research, including questionnaire creation, liaising with suppliers, project management, data analysis and creation of published survey findings
  • Assisting in business development and client support for our broad and varied set of clients
  • Contributing to the creation and delivery of client presentations and inquiries
  • Supporting custom client projects and internal projects
Skills and Experience

  • An analytical and creative thinker with a strong interest in technology and its role in enabling businesses
  • Excellent verbal and written communication skills
  • Experience in using Microsoft Office, with an emphasis on Word, PowerPoint and Excel
  • A detail-orientated self-starter with strong time- and task-management skills
  • Ability to work collaboratively as part of a team, and build effective working relationships
  • An appetite for continuous learning and personal development
  • Comfortable presenting your ideas to an audience
  • A highly organized and systematic approach to tasks
  • Ability to use initiative to adapt to different work pressures and meet deadlines
  • A proactive attitude and commitment to see projects through to completion
  • Good customer interaction and customer care skills

Please submit your CV and covering letter to Jo Oldham, VP Human Resources ( No agencies please.