Telecoms.com: Consumers ‘cracking the code’ when it comes to smartphone purchases

Published: 6 September 2018

Source: Telecoms.com

CCS Insight was mentioned in this article about mobile buyers survey.

"We refer to this concept as 'cracking the code'," said Kester Mann of CCS Insight. "People now have a far greater understanding of the true value of the different parts of a mobile service. In the past they significantly underestimated the real worth of a smartphone, which was traditionally heavily subsidised and bundled into operators' service plans."

One in every ten mobile phone users in the UK said that their primary device is a second-hand model. The majority of the time these devices are sold or passed on between family and friends, while refurbished devices currently represent about 4% of the UK market with potential for growth.

Read the full article here.