Operational Intelligence Addresses Mobility Blind Spot

NetMotion Unveils New Platform to Tackle Lack of Mobility Analytics

Hype about big data and analytics has reached fever pitch over the past few years, but most businesses have yet to gain real value or practical insight from the information and assets available to them. In reality, many companies are overloaded by the data produced by the rising number of software-as-a-service and mobile tools in use in their business operations.

For example, CCS Insight's Employee Mobile Technology Survey, 2017 found that the average employee uses 4.8 connected devices and accesses 6.1 mobile applications for work purposes (see Employees Expect AI to Have Big Impact on Jobs). Our research also found that the number of applications in use is growing more than 30 percent annually. This acceleration of mobile apps and cloud services has created fragmented "siloes" in most organisations, making it difficult for the IT department to gain full visibility of the business and its processes. This has impeded the IT team's ability to improve operational processes, security and support.

Agility and Awareness

Cybersecurity is now a board-level priority and the advent of Europe's General Data Protection Regulation has prompted new compliance demands. Organisations have to improve their operational agility, and this is breathing new life into analytical tools aimed at giving IT teams greater situational awareness of daily operations.

Operational intelligence tools that monitor, report and manage activities, enabling IT and operations teams to sense and respond to emerging situations more quickly, are established and growing parts of the business intelligence discipline. But these solutions have lacked a deep focus on mobile operations. Mobility is a mission-critical technology for many organisations in field service environments, the oil and gas industries, emergency services and transportation for many years, and also forms a trove of valuable information for operations in these environments. In this context, the lack of tools has been a peculiar neglected opportunity.

Operational Intelligence Meets Mobile

This is why an announcement in June from mobile performance management software supplier, NetMotion Software, is an intriguing development. It claims to have launched the "first operational intelligence platform designed specifically for enterprise mobility". It aims to address what I call the mobility blind spot: unlike for other IT infrastructure such as networks, servers or PCs, companies lack visibility of their mobile infrastructure, estate and operations and have not had experience of analytics supporting this environment. Mobility administrators have often had to troubleshoot and make decisions without data that provides the context to incidents, for example.

NetMotion will provide real-time monitoring in an array of valuable mobility areas, including mobile networks, location, the performance of devices and applications, usage and behavior. These elements can provide situational awareness and support decision-making. In mission-critical environments where there's high operational dependency on mobility, this will be valuable data when used correctly. I expect customers will use the insight to improve the performance and experience of mobile and field workers, better anticipate downtime, lower the cost of support and mobile data, remediate problems faster and mitigate the effects of security threats.

It will be fascinating to watch the progress of this solution and others that are likely to follow. The key will be in its extensibility — customers will have varying requirements for different interfaces and exporting data into other IT systems such as ServiceNow and Atlassian tools.

At the heart of all current digital transformation strategies is the goal to become more "data driven" in operations. With mobility often being at the forefront of digital transformation efforts, NetMotion has done well to address such a critical blind spot that affects many organisations. As intelligence and mobility come together, perhaps the hype about analytics will subside as companies gain practical insight that helps improve their operations. Time will tell!

This entry was posted on July 13th, 2018 and is filed under Devices. You can follow any responses to this entry through the RSS 2.0 feed or you can leave a response.

Posted By Nicholas McQuire On July 13th, 2018

(There are no comments yet)
Leave a Comment

Hot News

Team Tweets

CCS Insight
US carriers team up to offer a solution to improve online authentication: https://t.co/6DsCqlfk5U
Follow CCS Insight
Shaun Collins
Think about this quote every time I walk across the Thames into the City. Timeless. https://t.co/8h8lWq8Nez
Follow Shaun
Ben Wood
RT @nickmcquire: “Our success is dependent on your success. That’s what engenders trust in the long term”. Key sentence. Trust has become n…
Follow Ben
Martin Garner
#msignite2018 @Microsoft -15 #IoT and #EdgeComputing releases. Includes Azure Digital Twin, Azure IoT Platform supp… https://t.co/3DD8pBFN4o
Follow Martin
Geoff Blaber
This is going to become a globally contentious theme for #5G. The 4G infrastructure approach won't work with 5G but… https://t.co/NMaPf8tZVT
Follow Geoff
Marina Koytcheva
RT @KGeorgieva: My #UNGA fact of the day: 1 in 2 women in low income countries cannot prove their ID. This limits their access to critical…
Follow Marina
Angela Ashenden
There are now 329,000 organisations using @MicrosoftTeams - incredible growth over the last six months, accelerated… https://t.co/vQ09JIxvz8
Follow Angela
Kester Mann
RT @benwood: Mystery shopping the iPhone Xs Max. Very constrained stock in-store across all UK channels. Not available till “at least 20th…
Follow Kester
George Jijiashvili
@benwood @podtrackers @PankajKedia '@podtrackers, guys - you're missing a trick here. Make a St. Bernard-exclusive… https://t.co/7SDNuYvbQo
Follow George
Laura Simeonova
RT @benwood: P20 devices testament to Huawei's ambition in smartphone market. Consistently improving design, capabilities and appeal of its…
Follow Laura
Katie Taylor
Not too early to test out @sketchbookapp on the @SamsungMobile Note 8
Follow Katie

Recent Blog Posts

Blog Post
US Carriers Partner for Project Verify Initiative Will Use Smartphones to Unlock Online Accounts S... Read more
Blog Post
Walmart to Deploy Oculus Headsets in US Stores Will Workplace Training Be Virtual Reality's Saviour? Virtu... Read more
Blog Post
Google Nets Big Android Win in Cars Renault-Nissan-Mitsubishi Alliance to Embed Android Last we... Read more
More blog

Latest Company News

Blog Post
Networks' Ambitions to Launch 5G Early Raise Global Forecast New CCS Insight forecast predicts 5G connections will reac... Read more
More news