Pricing analysis for data-driven decision-making

Our Call Centre tool is an all-in-one platform that provides call centre and retail agents with instant access to real-time competitor pricing, product comparisons and objection-handling guidance.

Key features

Automated product comparisons

Instant, tailored side-by-side pricing comparisons that simplify complex propositions and highlight relevant value.

Flexible integration

Designed to integrate with existing CRM, telephony and contact centre platforms.

In-call agent guidance

Contextual prompts and recommended responses that help agents handle objections and steer conversations toward conversions.

Performance analytics dashboard

Analytics providing insight into win/loss reasons, competitor mentions, conversion drivers and agent performance.

What we track

Competitor pricing

Direct and affiliate offers

Contract length

Objection handling

Acquisition vs recontract

Accessories and hardware

Benefits

Reduced training time

Higher conversion rates

Reduced customer churn

Increased revenue per call

Improved agent confidence

Improved handling cost

Download the platform overview

Download our brochure to see how FDM CCS Insight’s real-time Call-Centre Sales Support tool helps agents to handle objections, compare competitor pricing instantly and improve conversions during customer interactions.

Learn more

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