Analysis for data-driven decision-making
FDM’s Call Centre Tools give agents the insights they need to increase conversion, optimize product mix and reduce handling time. The easy-to-use tools provide live pricing data, competitor comparisons, product features and analyst-backed talking points, enabling agents to respond quickly and confidently.
Service breakdown
All three of FDM’s Call Centre Tools have been designed to ensure teams have the right information at the right time, helping them deliver better customer outcomes.
Market and competitor insights delivered to agents to boost conversion and reduce handling time.
Customer-facing tools highlighting product pricing, features and benefits to drive sales.
Custom pricing tools for field teams to deliver accurate, market-backed information on the go.
Key features
View total-market pricing side-by-side on one screen.
View pricing for broadband, mobile, fixed–mobile converged, pay-TV, and over-the-top services.
Get instant updates and product facts for agents.
Access scripts and market-backed objection handling.
Track team usage and performance in real time.
Access product info, brand positioning and expert insights.
Learn more
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